Polished Beautique Cancellation Policy – Updated 5 October 2017
To continue to provide the highest quality services to our clients, we created a Salon Cancellation, No-Show and Late Appointment policy. Due to several last minute cancellations and No Shows, we have had to update our policy. We need a strict policy in place because when someone cancels their appointment at the last minute, or is simply a no-show, we are left with time gaps in our schedules. Trying to fill these empty spots in our schedules is difficult without appropriate and timely notice. No Shows and Last Minute Cancellations negatively affect all of us; you, our client and also our stylists and nail technicians are left waiting.
Last minute cancellations and no-shows can also prevent us from being able to accommodate other clients who are waiting for appointments. We value your time and your patronage and we want to ensure that we are able to accommodate everyone.
Life is hectic and sometimes just plain crazy, we get it! Please call us if you think you will arrive late for your salon appointment. If possible, we will try to adjust our schedule and take you at the later time. However, we may have to ask you to reschedule your visit for another day if it interferes with another client’s appointment time.
Cancellations Require the Minimum Notice:
We now REQUIRE 24 hours for any and all cancellations
- 24-hours notice prior to the scheduled appointment time
Clients who do not cancel their appointments with proper notice as indicated above, or clients do not show up for their reserved appointment times (See “No Show After Confirmation” Policies and Fees below), will be considered “No-shows” and a fee will be assessed. You will be asked to pay a fee of 50% of what your service total would have been, before booking your next appointment. We do understand that emergencies happen and will discuss last minute cancellations with you.
No-Show Policies and Fees:
If you NO SHOW after your appointment confirmation 24-48 hours prior, you will be required to pay 100% of what your service total would have been before booking another appointment.